Privacy Policy
Fatfalam Limited is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, apply to work with us, or receive care and support from Fatfalam Limited.
We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Last updated: September 2026
1. Who We Are
Fatfalam Limited provides regulated health and social care services. For the purposes of UK data protection law, Fatfalam Limited is responsible for deciding how and why personal information is collected and used in connection with our services and website.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Fatfalam Limited
Southwark, South London, UK
Email: info@fatfalam.co.uk
2. Information We Collect
We may collect and process different types of personal information depending on how you interact with us. This may include:
• Name, address, telephone number, email address and other contact details.
• Information provided when making an enquiry or requesting our services.
• Health, care and support information necessary to assess, plan and provide appropriate care.
• Emergency contact and relevant family or representative details.
• Information relating to safeguarding, risk assessments and care planning where appropriate.
• Recruitment information, including employment history, qualifications, references and information required for safer recruitment and regulatory checks.
• Information you provide when contacting us through our website, email or other communication channels.
• Technical information associated with use of our website, where applicable, such as IP address, browser information and cookies.
3. How We Use Your Information
We use personal information only where necessary and for legitimate purposes connected with our services. This may include:
• Responding to enquiries and communicating with you.
• Assessing care and support needs and developing appropriate care plans.
• Providing, reviewing and managing health and social care services.
• Maintaining accurate care, clinical and administrative records.
• Supporting safeguarding, risk management and the safety and wellbeing of people receiving our services.
• Recruiting, managing and supporting staff and other workers.
• Meeting our legal, regulatory and professional obligations.
• Managing complaints, concerns and feedback.
• Operating, maintaining and improving our website and services.
4. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may process your information because:
• It is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• We need to comply with a legal obligation.
• It is necessary for our legitimate interests or those of another person, where those interests do not override your rights and freedoms.
• It is necessary to protect someone’s vital interests.
• You have given consent where consent is the appropriate lawful basis.
Where we process special category information, including health information, we will also ensure that an appropriate condition for processing that information applies under UK data protection law.
5. Sharing Your Information
We will only share personal information where it is necessary, appropriate and lawful. Depending on the circumstances, information may be shared with:
• Health and social care professionals involved in your care or support.
• Local authorities, NHS organisations and other commissioning bodies where appropriate.
• Regulatory, safeguarding or statutory authorities where required.
• Professional advisers and organisations that provide services to Fatfalam Limited.
• Emergency services where necessary to protect someone’s health, safety or vital interests.
We do not sell personal information to third parties.
Where information is shared, we take appropriate steps to ensure that it is handled securely and only for the purpose for which it was shared.
6. How We Protect Your Information
Fatfalam Limited takes appropriate organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to people who need it for legitimate work purposes. Staff and others working on our behalf are expected to maintain confidentiality and comply with our data protection, information governance and security requirements.
7. How Long We Keep Your Information
We retain personal information only for as long as it is necessary for the purpose for which it was collected and to meet applicable legal, regulatory, contractual and professional requirements.
Retention periods may vary depending on the type of information and the nature of our relationship with you. When information is no longer required, it will be securely deleted or disposed of in accordance with our information governance arrangements.
8. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:
• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of the way we process your information.
• Object to certain types of processing.
• Request transfer of your information where the right to data portability applies.
• Withdraw consent where we rely on consent to process your information.
Not all rights apply in every circumstance. We may need to verify your identity before responding to a request.
9. Cookies and Our Website
Our website may use cookies and similar technologies to support its operation, improve functionality and help us understand how visitors use the website.
Where required, visitors will be given appropriate information and choices concerning non-essential cookies.
10. Complaints About Your Personal Information
If you have a concern about how Fatfalam Limited has collected or used your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
11. Changes to This Privacy Policy
We may review and update this Privacy Policy periodically to reflect changes in our services, legal requirements or information-handling practices.
The date shown at the top of this page indicates when the Privacy Policy was last updated.