Accessibility

Fatfalam Limited is committed to making our services and information as accessible as reasonably possible to everyone, including people with disabilities, sensory impairments, communication needs and other accessibility requirements.

We aim to ensure that people can access information about our services and communicate with us in a way that meets their individual needs.

1. Our Commitment to Accessibility

We are committed to treating everyone with dignity, respect and fairness and to removing or reducing barriers that may prevent people from accessing our services.

We will make reasonable adjustments where appropriate and work with individuals, families, representatives and professionals to understand and respond to accessibility needs.

2. Accessible Information and Communication

We recognise that people communicate and understand information in different ways.

Where reasonably possible, we can support requests for information or communication in alternative formats or through appropriate communication methods.

This may include considering needs relating to:

• Large print or other accessible written formats.
• Hearing or visual impairment.
• Learning disabilities or cognitive needs.
• Language or communication support.
• Support from a family member, representative or advocate where appropriate.

If you have a particular communication or information need, please tell us so that we can consider how best to support you.

3. Accessibility of Our Care and Support

Where Fatfalam Limited provides care or support, individual accessibility and communication needs will be considered as part of assessment and care planning.

We aim to provide person-centred support that respects people’s preferences, independence, dignity, culture and communication needs.

4. Website Accessibility

We aim to make our website clear, easy to navigate and accessible to as many people as reasonably possible.

We continue to review our website and may make improvements where accessibility barriers are identified.

The accessibility of some third-party content or services linked from our website may be outside our direct control.

5. Reasonable Adjustments

If a disability or other accessibility need makes it difficult for you to access our information or services, please contact us.

We will consider reasonable adjustments according to individual circumstances and the nature of the service being provided.

6. Contact Us About Accessibility

If you experience difficulty accessing information on our website or communicating with Fatfalam Limited, or if you would like to request an adjustment, please contact us:

Fatfalam Limited
Southwark, South London, UK
Email: info@fatfalam.co.uk

Please explain what assistance or adjustment you require, and we will consider how best to support you.

7. Feedback

We welcome feedback about the accessibility of our website and services.

If you identify an accessibility problem or believe there is something we could do to make our information or services easier to access, please contact us using the details above.

We will consider accessibility feedback as part of our ongoing efforts to improve the quality and inclusiveness of our services.